Delete Your Account

You can ask us to delete your 24 Frames account and the personal data that goes with it at any time. Until the in-app deletion step ships, requests are handled by our team by email. This page explains how to ask, what we check, what is removed, and what we keep and why.

How to ask

1. Email [PRIVACY CONTACT EMAIL] from any address, with the subject "Delete my account".
2. Tell us the phone number your account uses, in international format.
3. We will text a confirmation code to that number, or ask you to reply to a text we send it. This proves the request comes from the account holder. We never ask for your sign-in code by email.

We answer within [DATA REQUEST RESPONSE PERIOD] and finish deletion within 30 days of confirming your identity.

What is deleted

• Your account: phone number, name, gender, age range, content preferences, bio and profile picture.
• Your library, follows, blocks, watch history and progress.
• Your active sessions on every device. You are signed out everywhere.
• Recommendation and advertising event records linked to your account.
• If you registered a channel: your channel, and every title, Shorts and replay you published, including the original files and encoded copies. Copies in delivery caches and backups disappear within 14 days.

What we keep

• Records we must keep by law, such as a moderation decision, a copyright notice you sent or received, or a report you made. These are kept in a form that no longer identifies you where the law allows.
• Aggregate statistics that do not identify you.
• Sign-in message records for up to 30 days, then removed.

See the Data Retention schedule for periods.

On your phone

Deleting the account on our side does not remove files already on your device. Delete your downloads in the app first, or uninstall the app to remove downloads, cached video, drafts and search history.

Questions

Read the Privacy Policy for the full picture, or write to [PRIVACY CONTACT EMAIL].